Account & data deletion

Your data deserves a clear exit.

This page explains how to request deletion of your StarSpeed account and related personal data. You do not need to provide a password.

App StarSpeedDeveloper Yaxmani Waldo Roofing LLC

Send your request by email

Use the button to open a prepared email. Replace the bracketed fields with your account details before sending.

Start an email
01

How to apply

Send an email to .

  1. Use the subject: “账号删除申请 - 星星加速”.
  2. Include your registered account and registration email.
  3. Add a reason if you want to share one.
  4. Include: “我确认申请删除账号及相关数据”.
02

Account ownership check

We use the following checks to protect your account:

  • We compare the registered account details with our system records.
  • We send a confirmation email to the registered email address. You must click the confirmation link or reply to confirm.
  • If needed, we may ask for your latest login time or device model as non-sensitive supporting information.

We will never ask for your password, payment password, or verification code.

03

Data we will delete

After ownership is verified and you confirm the request, we will delete data directly connected to your account, including:

  • Basic account information, such as username, registered email, and linked phone number.
  • Account usage records, login logs, and device bindings.
  • Subscription or plan status and traffic usage records.
  • Other business data directly associated with your personal account.
04

Data we may retain

Some information may need to be retained for a limited period for legal or legitimate business reasons:

  • Transaction and payment records, typically for at least 3 years or as required by local law, for reconciliation and tax compliance.
  • Aggregated or de-identified statistics that cannot be linked back to you may be retained longer.
  • Records required for legal disputes, regulatory requests, fraud prevention, or security may be retained for the required period.

When the applicable retention period ends, the records will be deleted or irreversibly de-identified.

05

Expected processing time

  • Within 3 business days after we receive a complete request, we will complete the ownership check and send a confirmation notice.
  • After verification, the account and deletable data will be deleted within 7–15 business days.
  • We will send a final confirmation to the email address provided. If an exceptional case requires more time, we will notify you in advance.
06

Before you apply

  • Account deletion cannot be undone.
  • Complete any pending subscription or refund matters before requesting deletion.
  • If you want to delete only certain data instead of the whole account, explain that clearly in your email.
  • This page is for account deletion requests. Use the existing support channel for other questions.

For your security, send only the account details needed to identify your request. Never include a password, payment password, verification code, or complete bank card number.